HotelVox | 24/7 AI Concierge for Singapore Boutique Hotels

Every Unanswered Call Costs You More Than You Think

2AM

Guests Can't Reach Anyone

Broken AC, lost key, noisy neighbours — your in-house guests call the front desk and no one answers. That's a 1-star review waiting to happen.

普通
话

Mandarin Guests Left Struggling

Singapore's Mandarin-speaking guests expect seamless service. A language barrier at 11PM turns a minor request into a formal complaint.

SGD
5,500

Night Staff Costs Are Crushing

One overnight staff member in Singapore costs SGD 3,000–5,500/month — before overtime, sick leave, and turnover. HotelVox handles every call for a fraction of that.

Live in 2 Weeks. Zero Disruption.

No new hardware. No changed phone number. Connects to your existing front desk line.

1

phone_in_talk

Guest Calls the Front Desk

An in-house guest dials your hotel number at any hour — room service, a maintenance issue, a wake-up call, or any request.

2

smart_toy

HotelVox Answers Instantly

Within 1 ring, your AI concierge greets the guest in English or Mandarin and handles the request naturally — no hold music, no menus.

3

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Resolved or Escalated

Most requests are resolved on the spot. Real emergencies — fire, medical, security — are instantly bridged to your on-call staff via SMS alert.

Hear HotelVox Handle a Real Call

Our AI sounds like a professional Singaporean concierge—polite, efficient, and natural. Select a scenario below to listen.

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Late Night Check-in (English)

Handling a guest arriving after midnight

translate

Room Service Request (Mandarin)

Natural conversation in native Mandarin

emergency_home

Maintenance Escalation

Detecting a leak and notifying staff

Live Demo

00:00

Select a demo to play

Click any scenario on the left

Built for Boutique Hotels

Everything you need. Nothing you don't.

EN
中

translate

English & Mandarin

Fluent AI coverage in both languages. Guests are greeted naturally — no robotic prompts, no language barriers, no dropped calls.

English 普通话

bedtime

Night-Only or 24/7

Pick the coverage window that fits your operation. Start at night, scale up later.

notification_important

Smart Escalation

Real emergencies are instantly bridged to your on-call staff. Routine requests are handled without interrupting anyone.

analytics

Guest Insights

Every call is transcribed and logged. See what guests ask most, spot issues early.

verified_user

PDPA Compliant

Data processed on Singapore local servers. Guest privacy protected by design.

0ms

speed

Zero Latency

HotelVox answers within 1 ring with no awkward pauses. Guests hear a natural, fluent voice — not a robot reading from a script.

Answers in < 1 ring

See What You Actually Save

Drag the sliders to model your hotel.

Rooms in Hotel 45

10200

Monthly Guest Calls 850

1002,000

Monthly Cost Comparison

Night Staff (est.)SGD 5,500

HotelVoxSGD 2,800

You save every month

SGD 2,700

= SGD 32,400 per year

Hours freed up

57 hrs/mo

Calls handled

100%

Based on typical Singapore boutique hotel night-staff costs.

Simple, Scalable Pricing

50% off Pilot Month

Tier 1

Night Shift Butler

Overnight call coverage for 10–30 room boutique hotels.

SGD 1,200 /mo

+ SGD 900 one-time setup

check_circle Night-time call coverage
check_circle English + Mandarin, instant switch
check_circle WiFi, checkout, hours & FAQs answered
check_circle Wake-up call scheduling
check_circle Housekeeping & amenity requests logged
check_circle Taxi & airport transfer requests
check_circle Live transfer to duty manager for emergencies

Choose Plan

Full Concierge AI

24/7 revenue-generating concierge for 30–80 room hotels.

SGD 2,800 /mo

+ SGD 2,500 one-time setup

check_circle Everything in Tier 1, 24/7
check_circle In-call room service ordering
check_circle Automatic late-checkout upsell
check_circle PMS guest lookup — greets by name
check_circle VIP recognition & priority handling
check_circle Laundry, luggage & parcel requests
check_circle Early check-in capture

Choose Plan

Tier 3

Enterprise Suite

Premium personalised concierge for 80+ room properties.

From SGD 5,500 /mo

+ SGD 6,000 one-time setup

check_circle Everything in Tier 2
check_circle Personalised, time-aware luxury greeting
check_circle Room upgrade availability check & sell
check_circle Proactive, context-aware upselling
check_circle VIP warm-transfer with senior staff whisper
check_circle Dedicated success manager
check_circle White-glove onboarding & monthly call review

Talk to Sales

help Frequently Asked

Everything you wanted to ask

No fine print, no fluff. Real answers from a founder who picks up the phone himself.

Most hotels are live in 7–14 days. We clone a pre-built agent, plug in your hotel's WiFi, hours, menu and FAQs, then run a 48-hour test phase before pointing your number at it. You don't lift a finger beyond a 30-minute kickoff call.

No. We forward your existing number to a HotelVox line, or you can add a dedicated AI line that rings only after hours. No new hardware, no PBX changes, no IT project.

English and Mandarin natively, with instant mid-call switching. For Malay, Tamil, or any other language, the AI politely apologises and warm-transfers to your duty manager — never leaving the guest stuck.

No. We use the same neural voice tech behind premium AI assistants, with natural pauses, regional inflection, and warmth. Most guests don't realise they're talking to AI — and the ones who do, don't care because their problem just got solved at 3am. Listen to the demo above.

The AI warm-transfers to your duty manager instantly — with a whispered briefing of who's calling, what they need, and what's already been done. Medical, fire, frustration, or anyone pressing 0 triggers immediate handoff. No loops, no dead ends.

Month-to-month after the pilot. Cancel any time with 30 days notice — no exit fees, no clawback. We'd rather earn the renewal every month than trap you.

First 3 hotels get 50% off the monthly rate for 3 months — Tier 1 drops to SGD 600/mo, Tier 2 to SGD 1,400/mo. In exchange we ask for honest feedback and permission to use you as a case study. That's it.

Tier 2 and above integrates with most major PMS platforms (Cloudbeds, Mews, Little Hotelier, Opera, RoomRaccoon, etc.) so the AI can greet guests by name and pull room context. Tier 1 runs standalone — no PMS required.

Yes. All call data is encrypted in transit and at rest, hosted on Singapore-based infrastructure, and accessed under PDPA controls. You decide retention — we can purge transcripts on a 7, 30, or 90-day schedule.

Every call is logged in your CRM dashboard with full transcript, audio recording, sentiment, language detected, and any actions taken (room service, wake-up, transfer). Searchable, exportable, yours.

Still wondering about something?

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Your Guests Are Calling at 2 AM. Who's Answering?